{"id":3646,"date":"2026-11-13T12:52:46","date_gmt":"2026-11-13T11:52:46","guid":{"rendered":"https:\/\/www.edito-pdf.com\/?p=3646"},"modified":"2026-11-13T15:18:18","modified_gmt":"2026-11-13T14:18:18","slug":"32-million-dollars-for-a-pdf","status":"publish","type":"post","link":"https:\/\/www.edito-pdf.com\/en\/32-million-dollars-for-a-pdf\/","title":{"rendered":"$32 million for a PDF. Destroyed by a scanner."},"content":{"rendered":"<p>There is an analysis every IT manager, legal counsel and compliance officer should know. It is the one Duff Johnson, of the PDF Association, devoted to the Mueller Report: first in a <a href=\"https:\/\/pdfa.org\/a-technical-and-cultural-assessment-of-the-mueller-report-pdf\/\" target=\"_blank\" rel=\"noopener\">technical article<\/a>, then in a talk at the Electronic Document Conference 2019 with a telling title, <a href=\"https:\/\/pdfa.org\/presentation\/the-mueller-report-pdf-a-content-managment-fail-for-the-history-books\/\" target=\"_blank\" rel=\"noopener\"><em>\u201cThe Mueller Report PDF: a content management #fail for the history books\u201d<\/em><\/a>.<\/p>\n<p>Johnson describes the technical disaster behind the release of one of the most important legal documents in recent American history. It is a textbook case of how <strong>not<\/strong> to handle the tension between confidentiality and accessibility.<\/p>\n<p>But this is not just an American problem. Two years later, the European Commission made an equally striking mistake: different in technique, identical in substance.<\/p>\n<p>Here are the three acts of a digital comedy of errors, which shows why the \u201cblack box\u201d is not enough.<\/p>\n<h2>Act one: the \u201cManafort\u201d mistake (the text under the black)<\/h2>\n<p><strong>January 2019.<\/strong> The lawyers of Paul Manafort, Trump\u2019s former campaign chairman and a key figure in Special Counsel Robert Mueller\u2019s investigation, file a response with the federal court.<\/p>\n<p>The PDF contains sealed passages about Manafort\u2019s dealings with Konstantin Kilimnik, a man the FBI says has ties to Russian intelligence. The lawyers covered them with black boxes.<\/p>\n<p>There was just one problem: the text underneath was still there.<\/p>\n<p>Journalists selected the \u201credacted\u201d lines, copied them and pasted them into a Word document, as <a href=\"https:\/\/www.vice.com\/en\/article\/manafort-shared-internal-polling-data-with-alleged-russian-spy-during-campaign-according-to-court-filing\/\" target=\"_blank\" rel=\"noopener\">VICE News<\/a> reported. Sealed information, readable in seconds: among other things, the allegation that Manafort had shared 2016 campaign polling data with Kilimnik.<\/p>\n<p>The technical mistake? The black boxes were only drawn <em>on top of<\/em> the text. A real redaction tool removes the content from the file; here the original text was still intact, under the paint.<\/p>\n<blockquote>\n<p><strong>Lesson 1:<\/strong> covering is not redacting. It is an optical illusion.<\/p>\n<\/blockquote>\n<h2>Act two: the \u201cMueller\u201d reaction (the waste)<\/h2>\n<p><strong>April 2019.<\/strong> Three months after the Manafort embarrassment, the Department of Justice (DOJ) releases the Mueller Report: 448 pages, the result of an investigation that cost taxpayers <a href=\"https:\/\/www.cnbc.com\/2019\/08\/02\/robert-muellers-russia-probe-cost-nearly-32-million-in-total-doj.html\" target=\"_blank\" rel=\"noopener\">nearly $32 million<\/a>.<\/p>\n<figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.edito-pdf.com\/wp-content\/uploads\/2026\/11\/32-milioni-pdf-scanner-1.webp\" alt=\"AI-generated illustration: a printer-scanner turning the digital Mueller Report into a concrete block labelled 140 MB image unsearchable\" width=\"1100\" height=\"600\"><figcaption>When \u201csecurity\u201d becomes digital vandalism: reduced to images, the Mueller Report became a block of 448 unsearchable pages. <em>AI-generated illustration (Gemini).<\/em><\/figcaption><\/figure>\n<p>This time no text is left hidden under the black. But the price is very high: the published file is an image-only PDF. According to the PDF Association, everything suggests that the report, after redaction, was printed and fed through a scanner.<\/p>\n<p>The result is a 139-megabyte PDF made of pictures of pages. <a href=\"https:\/\/pdfa.org\/a-technical-and-cultural-assessment-of-the-mueller-report-pdf\/\" target=\"_blank\" rel=\"noopener\">The PDF Association\u2019s analysis<\/a> describes a failure across the board:<\/p>\n<ul>\n<li><strong>No text search:<\/strong> to find a name or a date you had to scroll through 448 pages by hand.<\/li>\n<li><strong>Zero accessibility:<\/strong> for the screen readers used by blind people, the document was a sequence of images with no text. In the association\u2019s view the file did not meet <a href=\"https:\/\/www.section508.gov\/\" target=\"_blank\" rel=\"noopener\">Section 508<\/a>, the federal rule on the accessibility of public documents.<\/li>\n<li><strong>Degraded quality:<\/strong> grainy pages and a thin yellow line left by the scanner.<\/li>\n<li><strong>Needless weight:<\/strong> a file far heavier than a native PDF would have been.<\/li>\n<\/ul>\n<p>For Duff Johnson the image-only PDF was, of all the options available, <a href=\"https:\/\/associationsnow.com\/2019\/04\/23\/pdf-association-flaws-in-mueller-report-show-what-not-to-do-with-a-pdf\/\" target=\"_blank\" rel=\"noopener\">\u201cthe least easy-to-use\u201d<\/a>. A few days later the DOJ reposted the report with selectable text, but the text recognition problems remained.<\/p>\n<blockquote>\n<p><strong>Lesson 2:<\/strong> they achieved confidentiality by destroying everything else.<\/p>\n<\/blockquote>\n<h2>Act three: the \u201cEuropean Manafort\u201d (the forgotten bookmarks)<\/h2>\n<p><strong>January 2021.<\/strong> In the middle of the pandemic, the European Commission is under pressure to make its COVID-19 vaccine purchase contracts public. On 29 January it publishes the contract with AstraZeneca, with many parts redacted to protect confidential business information.<\/p>\n<figure><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.edito-pdf.com\/wp-content\/uploads\/2026\/11\/32-milioni-pdf-scanner-2.webp\" alt=\"AI-generated illustration: a monitor showing a redacted PDF with the bookmarks panel open, where the titles of the hidden sections can be read\" width=\"1100\" height=\"600\"><figcaption>The illusion of privacy: black bars only cover what the eye sees, the computer \u201creads\u201d everything else. <em>AI-generated illustration (Gemini): the screen content is reconstructed for illustration purposes, it is not a screenshot of the original document.<\/em><\/figcaption><\/figure>\n<p>The black bars on the text were all in place. But nobody had checked the bookmarks.<\/p>\n<p>In PDF readers, bookmarks are the navigation index in the side panel, often generated automatically from the text of the document.<\/p>\n<p>What happened:<\/p>\n<ol>\n<li>The document showed black bars over entire paragraphs.<\/li>\n<li>Opening the Bookmarks panel, however, parts of the redacted text appeared in the clear.<\/li>\n<li>The readable details included figures such as the \u20ac870 million in expected costs for the doses intended for the Union.<\/li>\n<\/ol>\n<p>It was spotted by people online and by journalists at Der Spiegel; <a href=\"https:\/\/www.theregister.com\/2021\/01\/29\/eu_commission_vaccine_contract_redaction_fail\/\" target=\"_blank\" rel=\"noopener\">The Register<\/a> reported it the same day. The Commission replaced the PDF that day and a few days later <a href=\"https:\/\/euobserver.com\/3171\/eu-admits-redaction-error-in-astrazeneca-contract\/\" target=\"_blank\" rel=\"noopener\">admitted the mistake<\/a>. But by then the damage was done.<\/p>\n<blockquote>\n<p><strong>Lesson 3:<\/strong> if you do not clean the hidden layers (metadata, bookmarks, structure), your secrets are one click away.<\/p>\n<\/blockquote>\n<h2>Three mistakes, one common root<\/h2>\n<p>The technical difference between the cases is subtle but important:<\/p>\n<div class=\"edito-post-table\">\n<table>\n<thead>\n<tr>\n<th>Case<\/th>\n<th>Mistake<\/th>\n<th>Consequence<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Manafort<\/td>\n<td>Black boxes drawn on top of the text<\/td>\n<td>Text can be copied with <code>Ctrl+C<\/code><\/td>\n<\/tr>\n<tr>\n<td>AstraZeneca<\/td>\n<td>Bookmarks not cleaned<\/td>\n<td>Confidential text readable in the side panel<\/td>\n<\/tr>\n<tr>\n<td>Mueller<\/td>\n<td>Image-only PDF (print and scan)<\/td>\n<td>Heavy, unsearchable, inaccessible document<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>The root is the same: <strong>treating a PDF like a sheet of paper.<\/strong><\/p>\n<p>A PDF is not a photograph. It is a layered container (like a lasagna) that includes:<\/p>\n<ul>\n<li>selectable text (the content);<\/li>\n<li>shapes and annotations (what is added on top);<\/li>\n<li>metadata and bookmarks (information and navigation);<\/li>\n<li>accessibility tags (the structure).<\/li>\n<\/ul>\n<p>Truly redacting a PDF means carefully cleaning all of these layers.<\/p>\n<h2>Why it matters (especially in Europe)<\/h2>\n<p>In Europe we cannot choose between privacy and accessibility: with the GDPR on one side and accessibility rules on the other, we need both.<\/p>\n<p>For public administrations the obligation has been there for years: <a href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2016\/2102\/oj\" target=\"_blank\" rel=\"noopener\">Directive (EU) 2016\/2102<\/a> on the accessibility of the websites and mobile apps of public sector bodies, transposed into national law in every Member State, also covers documents published online. Since 28 June 2025 the <strong>European Accessibility Act<\/strong> (<a href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2019\/882\/oj\" target=\"_blank\" rel=\"noopener\">Directive (EU) 2019\/882<\/a>) extends accessibility requirements to many private-sector products and services, from banking services to e-commerce. An image-only document like the first Mueller Report would hardly pass the test.<\/p>\n<p>And yet \u201cdefensive scanning\u201d is still common in offices: print, black out with a marker, scan. The result is a file that is useless to anyone relying on assistive technology.<\/p>\n<h2>Checklist: what to do in practice<\/h2>\n<p>If you handle legal or HR documents, here are the golden rules:<\/p>\n<ul class=\"edito-post-checklist\">\n<li><strong>Use a real redaction tool.<\/strong> It must remove the text, not cover it. With <a href=\"https:\/\/www.edito-pdf.com\/en\/pdf-editor\/\">Edito\u2019s PDF Editor<\/a>, free with a free account, personal data is redacted on your own computer and the redaction is irreversible. Never use shapes or black highlighters.<\/li>\n<li><strong>Apply and check.<\/strong> After redacting, try to select the area and search the file for a word you removed. If you find it, something is wrong.<\/li>\n<li><strong>Clean the metadata.<\/strong> Remove author, comments, revision history and attachments that must not leave with the document.<\/li>\n<li><strong>Watch the bookmarks.<\/strong> Always open the side panel before publishing: index entries can reveal what you deleted from the text.<\/li>\n<li><strong>Do not scan (almost ever).<\/strong> Scanning destroys search and accessibility. If you have no alternative, you then need OCR and accessibility tags: <a href=\"https:\/\/www.edito-pdf.com\/en\/edito-cloud\/\">Edito in cloud<\/a> offers advanced OCR, conversion to PDF\/A and PDF\/A and PDF\/UA compliance checks.<\/li>\n<\/ul>\n<h2>The moral<\/h2>\n<p>PDF can do a great many things: that is its strength, and also the origin of these disasters. Technology does not forgive shortcuts, but it always offers a solution. Just make sure it is not the scanner.<\/p>\n<div class=\"edito-post-cta\">\n<p class=\"edito-post-cta-title\">Redact your PDFs without letting them leave your computer.<\/p>\n<p class=\"edito-post-cta-action\"><a class=\"edito-post-btn\" href=\"https:\/\/www.edito-pdf.com\/en\/pdf-editor\/#scarica\">Download PDF Editor for free<\/a><span class=\"edito-post-cta-note\">All you need is a free account.<\/span><\/p>\n<p class=\"edito-post-cta-more\">Do you handle large volumes of documents in a public body, a bank or a firm? <a href=\"https:\/\/www.edito-pdf.com\/en\/demo\/\">Request an Omissis demo<\/a>.<\/p>\n<\/div>\n<div class=\"edito-post-sources\">\n<h2>Sources and further reading<\/h2>\n<p><strong>Mueller Report<\/strong><\/p>\n<ul>\n<li>Duff Johnson, <a href=\"https:\/\/pdfa.org\/a-technical-and-cultural-assessment-of-the-mueller-report-pdf\/\" target=\"_blank\" rel=\"noopener\"><em>A Technical and Cultural Assessment of the Mueller Report PDF<\/em><\/a>, PDF Association, 19 April 2019.<\/li>\n<li>Duff Johnson, <a href=\"https:\/\/pdfa.org\/presentation\/the-mueller-report-pdf-a-content-managment-fail-for-the-history-books\/\" target=\"_blank\" rel=\"noopener\"><em>The Mueller Report PDF: a content management #fail for the history books<\/em><\/a>, talk at the Electronic Document Conference, Seattle, 18 June 2019.<\/li>\n<li>Ernie Smith, <a href=\"https:\/\/associationsnow.com\/2019\/04\/23\/pdf-association-flaws-in-mueller-report-show-what-not-to-do-with-a-pdf\/\" target=\"_blank\" rel=\"noopener\"><em>PDF Association: Flaws in Mueller Report Show What Not to Do With a PDF<\/em><\/a>, Associations Now, 23 April 2019.<\/li>\n<li>Kevin Breuninger, <a href=\"https:\/\/www.cnbc.com\/2019\/08\/02\/robert-muellers-russia-probe-cost-nearly-32-million-in-total-doj.html\" target=\"_blank\" rel=\"noopener\"><em>Robert Mueller\u2019s Russia probe cost nearly $32 million in total, Justice Department says<\/em><\/a>, CNBC, 2 August 2019.<\/li>\n<\/ul>\n<p><strong>Manafort case<\/strong><\/p>\n<ul>\n<li>Greg Walters, <a href=\"https:\/\/www.vice.com\/en\/article\/manafort-shared-internal-polling-data-with-alleged-russian-spy-during-campaign-according-to-court-filing\/\" target=\"_blank\" rel=\"noopener\"><em>Manafort shared internal polling data with alleged Russian spy during campaign, according to court filing<\/em><\/a>, VICE News, 8 January 2019.<\/li>\n<\/ul>\n<p><strong>AstraZeneca case<\/strong><\/p>\n<ul>\n<li>Gareth Corfield, <a href=\"https:\/\/www.theregister.com\/2021\/01\/29\/eu_commission_vaccine_contract_redaction_fail\/\" target=\"_blank\" rel=\"noopener\"><em>European Commission redacts AstraZeneca vaccine contract \u2013 but forgets to wipe the bookmarks tab<\/em><\/a>, The Register, 29 January 2021.<\/li>\n<li>Nikolaj Nielsen, <a href=\"https:\/\/euobserver.com\/3171\/eu-admits-redaction-error-in-astrazeneca-contract\/\" target=\"_blank\" rel=\"noopener\"><em>EU admits redaction error in AstraZeneca contract<\/em><\/a>, EUobserver, 3 February 2021.<\/li>\n<\/ul>\n<p><strong>Legislation<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2016\/2102\/oj\" target=\"_blank\" rel=\"noopener\">Directive (EU) 2016\/2102<\/a> on the accessibility of the websites and mobile applications of public sector bodies.<\/li>\n<li><a href=\"https:\/\/eur-lex.europa.eu\/eli\/dir\/2019\/882\/oj\" target=\"_blank\" rel=\"noopener\">Directive (EU) 2019\/882<\/a> on the accessibility requirements for products and services (European Accessibility Act).<\/li>\n<\/ul>\n<\/div>\n<aside class=\"post-provenance\">\n<p><em>Dario Finardi is Sales Manager at Jugaad s.r.l., where he looks after Edito, the document intelligence platform for managing PDFs and protecting personal data, and the RadaeePDF SDK business.<\/em><\/p>\n<p>Article originally published on dariofinardi.it on 15 December 2025 (<a href=\"https:\/\/dariofinardi.it\/35-million-destroyed-by-a-scanner-53866e98c465\" target=\"_blank\" rel=\"noopener\">original version<\/a>), here in a revised and updated version.<\/p>\n<p><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.edito-pdf.com\/wp-content\/uploads\/2026\/11\/32-milioni-pdf-scanner-3.webp\" alt=\"EU icon: AI-generated content\" width=\"150\" height=\"29\"> Images marked with this icon are generated with artificial intelligence. The text is written and checked by the author.<\/p>\n<\/aside>\n","protected":false},"excerpt":{"rendered":"<p>And the European Commission exposing confidential clauses with one click on the Bookmarks panel.<\/p>\n","protected":false},"author":1,"featured_media":3653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-3646","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-redaction-and-gdpr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>$32 million for a PDF. 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